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Urban Stay’s Services Included with our London Serviced Apartments

Still confused about what serviced apartments are all about? What do the ‘services’ comprise in a serviced apartment? While services may vary depending on your length of stay and budget, the following services are always included with Urban Stay’s London serviced apartments.

Urban Stay’s team is dedicated to making your stay as comfortable as possible. We offer a range of complementary and optional services to cater to your individual needs and requirements.

London Serviced Apartments with 24h Check-In

Check in any time! Whether you arrive in London in the middle of the night or early in the morning your apartment will be accessible. Some of our properties have a secure self-check-in facility for maximum convenience. How about our London City Apartments at Liverpool Street Station? Or take a look at our Lovat Lane Apartments at Monument offering luxury short stay accommodation in London for a week or a month! Please note that early morning check-ins will be guaranteed only when you book the apartment from the night before. Otherwise, check-in is only from 3 pm onwards.

Missing the personal touch? Just ask for our 24h meet & greet service! In this case, a dedicated member of our team will be personally greeting you on your day of arrival and show you around the apartment. This way you can ask us any questions you’d like to know right away and get a live demonstration of how certain appliances work. Please note however that you will have to carry your luggage yourself, even when there is no lift provided. It is entirely up to the courtesy of our team member to give you a hand but it is not per se included in our service.

London Serviced Apartments with 24h Check-In

London Serviced Apartments with Free Welcome Basket

Have you booked a serviced apartment before and you were a bit disappointed with what was provided to you? Yes? So were we! Milk, tea, sugar, and instant coffee is the bare minimum you should be able to expect when you book corporate accommodation.  However, we offer a lot more! Apart from the aforementioned, Urban Stay’s welcome basket also comprises of a bottle of water, a bottle of wine, cereal boxes, pasta, salt, pepper, washing capsules, and dishwasher tabs. In addition, benefit from a free British pay as you go SIM card, a range of London City maps, and more. Plush towels and complimentary toiletries are provided in your accommodation as well.

London Serviced Apartments with Extensive Welcome Guides

With more than 35 pages our welcome guides provide some of the most extensive information you will find in the serviced apartment industry. All appliances are explained in our ‘How to?’ section and we make sure you will feel like a true local by following our ‘insider guide’, including walking tours and a list of our favorite restaurants, pubs, attractions and more!

London Serviced Apartments with Extensive Welcome Guides

London Serviced Apartments with 24h Emergency Line

Like all apartments, there may be issues that arise and some of them are genuine emergencies. For those instances we have a 24-hour emergency line serviced 7 days a week to put your mind at ease. We consider genuine emergencies as having no water, no electricity, lost keys or lockout, flooding or fire. Any other issues are dealt with during normal office hours. Please clearly explain your problem/issue so that we can either solve it ourselves directly or send out a technician as soon as possible to fix it.

London Serviced Apartments Adhering To Health & Safety Regulations

Health & Safety regulations are exceptionally strict in the UK. For example, you will never find a bathroom with a light switch as it will always be the outside wall. There are also no regular wall sockets at all inside bathrooms. You may, however, find a wall socket specific to shavers only. In addition, during your stay in one of our London apartments, you will also see that all power plugs are fused and wall sockets have security switches throughout.

Each of our apartments has a first-aid kit, a fire blanket, a torch, and audible smoke and carbon-monoxide detectors. Escape routes and fire assembly points are also indicated to guests. To maintain these standards all of our apartments are regularly checked by our experienced personnel to ensure they comply with health & safety regulations and are maintained in excellent condition. We are also members of the Association of Serviced Apartment Professionals (ASAP) which accredits serviced apartments


London Serviced Apartments with All Bills Included

No hidden charges! All of our prices include all bills from water, electricity, council tax to TV licenses and the Internet. We also change light bulbs for you and perform necessary maintenance throughout your stay. On top of that all of our apartments will welcome you with the following:

All bedding, quality crisp, and clean line
In the bathroom benefits from complimentary guest toiletries and toilet roll upon arrival
Fresh towels are provided to all guests and on a weekly basis
Living room, dining area, and fully equipped kitchen with all the essentials (including washing up liquid, sponge, and dishwasher tablets)
Complimentary high-speed wireless internet access
Washer dryer, clothes dryer, clothes airer, ironing board, and iron
Fully heated hot water 24/7
Complimentary weekly housekeeping
On-call guest assistance from our enthusiastic Urban Stay team

London Serviced Apartments At Discounted Prices

We can offer you great discounts for extended stays and group bookings of up to 30% off!
As a corporate client, you may also take advantage of our preferred corporate rates which will be fixed for at least 12 months.
It’s also worth noting that after 28 days of a consecutive stay in the UK the VAT rate drops from 20% to only 4%.

Great Choice of London Serviced Apartments

We have access to an extensive industry network throughout London, the UK and even internationally. Whether you travel alone or as a group, on leisure or business, Urban Stay’s short let accommodation is ideal. We offer great rates for group accommodation and have dedicated pet-friendly apartments available in London and beyond. Most of our serviced apartments are bookable for short stays and extended stays, such as your UK relocation. Make an inquiry today and we’re happy to help you find the best available short stay accommodation in London and beyond for your budget and preferences.

Book Your London Serviced Apartments With Urban Stay Today!

Take a look at our Serviced Apartments in Notting Hill and our excellent short stay apartments at London Victoria. We also offer a range of corporate serviced accommodation around Liverpool Street Station. Abbotts ChambersAstral HouseSpitalfields Central and London City Apartments may be for you if you’re looking for a studio or one bedroom apartment. If you need a bigger apartment however don’t hesitate to enquire about our excellent Artillery Lane Apartments. For luxury accommodation London close to London Bridge and the Shard book our Lovat Lane Apartments or Shard View Apartments.  Make an enquiry or see all of our serviced apartments in the UK including partner properties here.

Browse our selection of serviced apartments to see our latest offers. Our website provides videos, floor plans and extensive photos of all of our accommodations. We also have FAQs and brochures for each collection to help with your decision.

+44 (0) 208 691 3920